On-site Technical Support
Universal Database or Partners will provide users with on-site software installation, training, and technical operation guidance. When encountering problems in the process of using the product with remote methods can not be resolved，technical service personnel will promptly rush to the scene to help the user solve the problem.
Universal Database set up a technical service center in the Shenzhen headquarters to coordinate nationwide technical service work and provide support for regional technical service centers. Regional technical service centers are still in the planning and construction.In addition to on-site technical services, Universal Database provides remote support, with remote control tools, where technical service personnel can log on to the user's computer to perform software installation, operation, maintenance checks, and exception handling. This approach must be approved, authorized, and strictly monitored by the user. Universal Database strictly complies with the requirements of customers to ensure customer information security.